Privacy Policy
This Privacy Policy explains how Lion88 Casino may handle information about players and visitors to its website. We aim to collect and use personal information fairly, transparently and only for purposes connected with providing an online casino service, meeting legal responsibilities and supporting account security.
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About this Privacy Policy
This policy applies to personal information provided when you visit the Lion88 Casino website, create or use an account, contact support, participate in casino activities or otherwise interact with our services. Personal information means information that identifies you, or that could reasonably be connected with you. Information that has been aggregated or de-identified so that it no longer identifies a person may be handled differently.
On this page
By using the website or providing information, you acknowledge that your information may be handled as described in this policy. Some parts of the service may have additional notices explaining specific collection or use practices. If another notice conflicts with this policy for a particular activity, the more specific notice may apply to that activity.
We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology or privacy requirements. The updated version will be made available on this page. You should review the policy occasionally, particularly before submitting new information or using a feature that requires personal details.
Our approach to personal information
We seek to collect information that is reasonably necessary for the relevant purpose, keep it accurate where practical, protect it against unauthorised access and retain it only for as long as there is a legitimate business, security or legal reason to do so. We may also ask you to provide information when it is needed to open, maintain or protect an account.
Information we may collect and why
The information handled by an online casino can vary depending on how you use the website and the checks that apply to your account. It may include information that you provide directly, information created through your use of the service and information received from appropriate third parties.
- Account details, such as your name, date of birth, residential information, username, login details and contact details, may be used to create and manage your account, communicate with you and provide access to the service.
- Identity and verification documents, such as documents or information used to confirm identity, age or eligibility, may be requested for account verification, customer due diligence, fraud prevention and compliance purposes.
- Payment and transaction records, such as deposits, withdrawals, wagering activity, account balances and related payment information, may be used to process transactions, maintain accurate account records, resolve disputes, detect unusual activity and meet legal obligations.
- Support and communications information, including messages, enquiries, complaints and records of interactions with customer support, may be used to respond to requests, investigate issues, improve service quality and keep an appropriate record of communications.
- Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location information and website activity, may be used to operate the website, maintain security, troubleshoot faults and understand how the service is used.
- Cookie and similar technology information may be used to remember preferences, maintain sessions, measure website performance and support security or relevant communications.
We may use personal information to run and administer an account, provide casino features, process requested transactions, verify information, carry out anti-fraud and security checks, provide customer support and communicate important service notices. We may also use information to understand usage patterns, maintain and improve the website, investigate suspected misuse and protect players, the business and other users.
Where permitted, information may also be used for marketing or promotional communications. Marketing messages should include a practical way to opt out or manage communication preferences. You can withdraw consent to marketing as explained in the rights section below. Withdrawing marketing consent does not necessarily stop service messages that are important to your account, transactions, security or legal responsibilities.
Cookies and similar technologies
Lion88 Casino may use cookies, pixels, local storage and similar technologies. A cookie is a small data file placed on a device when a website is visited. These technologies can help the website remember a session, keep account areas working, recognise preferences, support security and provide information about website performance.
Some cookies may be necessary for core website functions, while others may help us understand how visitors use the website or remember choices. The exact cookies used may change as website features and technologies develop. Information collected through cookies may be combined with other technical information for security, service operation and analytical purposes.
You can manage, restrict or remove cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or ask before a cookie is stored. If you block necessary cookies, some account or website functions may not operate correctly. Browser settings do not always remove all other forms of device storage, so you should review the controls available on your device if you want to limit similar technologies.
Information from third parties
Where appropriate, we may receive information from payment providers, identity and verification services, fraud prevention providers, technical service providers or other parties involved in delivering the service. We may use that information to confirm details, process a transaction, protect an account, investigate unusual activity or meet a legal or regulatory requirement. We expect information received from third parties to be handled consistently with the relevant purpose and applicable privacy requirements.
Sharing, security and retention
Personal information may be shared with service providers and professional partners that help operate the website or perform tasks on our behalf. These parties may support payment processing, identity verification, fraud detection, information technology, hosting, customer support, communications, analytics, security and record management. Access should be limited to information reasonably needed for the relevant task.
Information may also be disclosed where necessary to protect the website, users or the public; investigate suspected fraud, misuse or security incidents; enforce applicable terms; respond to a lawful request; or meet a legal, court or government requirement. We may share information as part of a business change, such as a restructuring or transfer of relevant operations, subject to appropriate handling requirements.
Reasonable technical and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, secure systems, monitoring, staff procedures and appropriate safeguards for information in transit or storage. No online system is completely secure, so players should use a strong, unique password, keep login information private and notify support if they suspect unauthorised account activity.
Some service providers may process information in locations outside Australia. If information is handled in another location, appropriate steps may be taken to support secure handling and to meet applicable privacy requirements. The protections that apply can depend on the nature of the information, the service involved and the requirements that apply to the relevant processing.
We keep personal information for as long as it is reasonably needed for the purpose for which it was collected, for account administration, security, dispute handling, business records or other lawful purposes. Some records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational limitations.
Your privacy choices and data rights
Depending on the circumstances and the requirements that apply, you may be able to ask about the personal information held about you and request that it is handled in particular ways. To exercise a privacy or data request, contact support@lion88casino.wtf. Please describe your request clearly and provide enough information for us to understand what you need and locate the relevant account or records.
- Access: request access to personal information held about you, together with an explanation of how it is being used where appropriate.
- Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
- Deletion: request deletion of your personal information where it is no longer needed or where deletion is otherwise available under the requirements that apply.
- Withdrawal of marketing consent: withdraw consent to receive marketing communications or ask for your marketing preferences to be changed.
A request may need to be verified before information is disclosed or changed. This helps protect accounts and prevents personal information from being given to the wrong person. In some cases, we may need to ask for further details, limit a request, or refuse it where permitted or required. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons, even if an account has been closed.
If you ask to delete an account or personal information, access to the service may be affected and some information may remain in secure records where retention is required or reasonably necessary. Deletion of an account does not necessarily remove transaction, verification, security or communication records that must be retained. We will aim to explain any material limitation that applies to a request.
Questions or concerns
For privacy questions, access requests, correction requests, deletion requests or requests to withdraw consent to marketing, contact support@lion88casino.wtf. You should contact us promptly if you believe your information is inaccurate, your account has been accessed without permission or a privacy concern has not been addressed. We will review the matter and respond in a manner appropriate to the request and the requirements that apply.
